Engaging With Customers About Deliveries

For B2B and B2C companies alike, delivery is becoming a competitive differentiator and a key driver of customer experience. Everything can go perfect on the front end of the sales process, but a poor delivery experience (e.g. late, missed, damaged) can quickly negate it all. How well do you engage with customers about their deliveries . . .

This content is restricted for Indago members only, please sign in.

If you're not a member, learn more by visiting Join Indago.