Managing product returns and reverse logistics processes is a growing challenge for many companies, especially retailers. As reported in the Wall Street Journal last week, "products and gifts valued at $112 billion to $114 billion could be returned to U.S. retailers after the holiday season, up from $100 billion in 2020 and $95 billion in 2019." How would you rate your returns management / reverse logistics processes? Is improving your returns management / reverse logistics processes a priority this year . . .
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