Historically, supply chain professionals have focused their efforts on reducing costs and improving efficiency while meeting customer service expectations. However, as a July 2021 BCG article highlights, “Greater efficiency [comes] at the expense of diminished flexibility and effectiveness -- a tradeoff the pandemic-induced supply chain disruptions have made painfully clear.” Therefore, it is becoming more important for companies to balance cost and efficiency with supply chain resilience -- defined as “the ability of a supply chain to both resist disruptions and recover operational capability after disruptions occur." In response to the disruptions and challenges of the past two years, is making . . .
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