Using Chatbots in Procurement

As detailed in a November 2022 Harvard Business Review article, Walmart has started using AI-powered chatbot technology to negotiate with some of its suppliers (i.e., those that have signed agreements "with cookie-cutter terms that are often not negotiated"). "Corporate buyers lack the time to negotiate fully with all suppliers," state the authors. "Historically this has left untapped value on the table for both buyers and suppliers." If you were invited to negotiate with a chatbot, would you view it positively or negatively? What impact will the use of chatbots in procurement have on trust between buyers and . . .

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