IT business leader Paul A. Strassmann, who passed away recently at age 96, wrote the following in 1997: “It is not computers but how a firm manages them that makes the difference. What matters is not what people see on their computer screens, but what informed actions they take with what they learn." This survey explored how supply chain and logistics leaders turn information into action, highlighting the role of technology, communication, and cross-functional decision-making . . .
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